Last updated: July 27, 2026
1. Definitions
"GigMe" means the GigMe mobile application operated by GigMe Staff Operations. "Gig Worker" and "Independent Contractor" are used interchangeably to mean any individual who uses GigMe to find and perform short-term gig work. "Host" means any individual or organization that uses GigMe to post gig opportunities and hire independent workers. "GigMe Staff Operations" means the corporate entity that owns and operates the GigMe platform (gigme.ca). "Platform" means the GigMe mobile application, website, and all associated services. "Contracted Services" means any gig work performed by a Gig Worker through the Platform.
2. Acceptance of Terms
By accessing, downloading, or using GigMe, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full. If you do not agree, you must not use the Platform. Your continued use constitutes ongoing acceptance. These terms apply to all users including Hosts, Gig Workers, and visitors.
3. GigMe as Technology Intermediary — Not an Employer
GigMe is a technology platform only. GigMe connects Hosts with independent Gig Workers but is not an employer, staffing agency, labour broker, or employment agency. GigMe does not direct, supervise, control, or manage the work performed by Gig Workers. GigMe does not set work schedules, assign tasks, or evaluate worker performance. GigMe does not guarantee the quality, safety, timeliness, or legality of any gig posting or service provided. The contractual relationship for any gig exists solely between the Host and the Gig Worker. GigMe is not a party to that agreement.
4. Independent Contractor Status
Gig workers on the GigMe Staff Operations platform are engaged as independent contractors, not employees. As independent contractors, they are not entitled to employment standards protections such as minimum wage guarantees, overtime pay, vacation pay, or termination notice under applicable provincial legislation including the BC Employment Standards Act, Ontario Employment Standards Act, or Alberta Employment Standards Code. GigMe Staff Operations makes no representation regarding the employment status of any worker. Workers are encouraged to seek independent legal advice if they have questions about their classification.
5. Eligibility & Account Requirements
You must be at least 19 years of age. You must provide accurate, complete, and current information during registration. You are responsible for maintaining the security of your account credentials and are liable for all activity under your account. You must have legal authorization to work in Canada or the USA. Hosts must be legally authorized to post work opportunities in their jurisdiction. One person may maintain only one account — duplicate accounts will be terminated without notice. GigMe reserves the right to verify your identity at any time and to suspend or terminate accounts that provide false information.
6. Identity Verification
Gig Workers must submit a valid government-issued ID before applying to any gig. GigMe officers review and approve or reject ID submissions at their sole discretion. A verified status may be revoked if fraud is detected at any time. GigMe is not liable for delays caused by verification processing times or document review backlogs.
7. Platform Use & Prohibited Conduct
Users may not: provide false, misleading, or fraudulent information; impersonate any person or entity; harass, threaten, discriminate against, or harm other users; circumvent the GigMe payment system by arranging payment outside the Platform; post gig listings for illegal, security-related, or prohibited job roles — security roles are not available on GigMe; use the Platform for any unlawful purpose; scrape, copy, or reverse-engineer any part of the Platform; use automated systems or bots; attempt to gain unauthorized access to any system, account, or data; post spam, malware, or offensive content; contact or hire workers outside the Platform after being introduced through GigMe. GigMe reserves the right to remove any content or suspend any user without notice and without liability. All gig postings must have a minimum scheduled duration of 3 hours. GigMe reserves the right to remove any gig posting that does not meet this minimum duration requirement.
8. Payments & Service Fees
All payments are processed through Stripe, a third-party payment processor. By using the Platform you agree to Stripe's terms of service. Hosts are charged upon hire confirmation. Payment is held in authorization for 48 hours before capture. GigMe charges a 15% service fee on all Host transactions — this fee is non-refundable. Applicable provincial taxes (GST/HST/PST) are applied based on the gig location province. The Gig Worker service fee is 7%, deducted from the worker's payout. Gig Workers never pay PST. All prices are in Canadian Dollars (CAD). Promotion fees ($24.99 CAD tax-inclusive) are non-refundable. GigMe is not liable for payment processor failures, bank delays, or third-party payment errors. Payouts to Gig Workers are initiated within 2 hours of gig completion verification, subject to platform checks. GigMe reserves the right to withhold payment during active disputes.
9. Cancellation Policy
A. Host cancels entire gig — More than 24 hours before start: Full refund to Host including service fee and taxes. No worker payment.
A. Host cancels entire gig — 8–24 hours before start (with hired workers): 50% of hourly charges released to Host (service fee not refunded). 50% of hourly captured for worker, net of worker fee and taxes.
A. Host cancels entire gig — 8 hours or less before start (with hired workers): 30% of hourly released to Host (service fee not refunded). 70% of hourly captured for worker, net of worker fee and taxes.
A. Host cancels entire gig — 8 hours or less before start (no workers hired): 50% released to Host; service fee not refunded.
B. Host dismisses one hired worker — More than 24 hours before start: Full refund for that worker's charges. Dismissed worker is not paid.
B. Host dismisses one hired worker — 8–24 hours before start: Same 50/50 split as paragraph A (8–24 hours).
B. Host dismisses one hired worker — 8 hours or less before start: Same 30/70 split as paragraph A (≤8 hours).
C. Gig Worker withdraws after hire: Host's uncaptured authorization for that hire is cancelled. Host and worker are notified.
D. General: Released or refunded amounts are credited to the original payment method within approximately 5–7 business days. GigMe is not responsible for bank processing delays.
10. Late Arrival & No-Show Policy
Check-In: Gig Workers must GPS check-in upon arrival. The Host must approve the check-in before the shift is recorded as started.
Late Arrival: Payment is calculated based on actual time worked. Late arrival deductions apply to Gig Worker payout only.
No-Show Grace Period: 90 minutes from scheduled start (all gigs have a minimum 3-hour duration). Workers with 3 or more no-shows are automatically suspended.
No-Show Dispute Period: An 8-hour dispute window opens when a no-show is recorded. If resolved in Host's favour: uncaptured authorization cancelled, full refund to Host. If resolved in Worker's favour: payment captured and worker paid.
Late Arrival Dispute Period: An 8-hour dispute window opens when late arrival is recorded. If resolved in Host's favour: partial capture for actual hours worked. If resolved in Worker's favour: full payment captured.
11. Indemnification
By Gig Workers: You agree to indemnify GigMe Staff Operations from any claims arising from your performance of Contracted Services, violation of these Terms, failure to comply with applicable laws, personal injury or death caused by your actions, failure to remit applicable taxes, or any third-party claim relating to your independent contractor status.
By Hosts: You agree to indemnify GigMe Staff Operations from any claims arising from your gig postings, your conduct toward Gig Workers, your failure to provide a safe working environment, or your violation of applicable laws.
12. Dispute Resolution
Disputes between Hosts and Gig Workers must be submitted through the GigMe in-app dispute system. GigMe officers will review disputes and issue a binding decision within 14 calendar days. GigMe's decision is final. Any legal claims not resolved through the platform must go to binding arbitration, waiving the right to jury trial. Users waive the right to participate in any class action lawsuit or class-wide arbitration against GigMe.
13. Ratings & Reviews
Both Hosts and Gig Workers may rate each other following gig completion. Ratings must be honest and reflect actual experience. GigMe reserves the right to remove reviews that are fraudulent, abusive, or in violation of these Terms. You may not threaten, coerce, or incentivize another user to provide a specific rating.
14. Data Privacy & Personal Information
GigMe collects and processes personal data in accordance with PIPEDA (Canada) and CCPA (USA). Data collected includes name, email, phone, location, ID documents, payment information, and platform activity. GigMe does not sell personal data to third parties. Location data is used solely for GPS check-in and gig proximity matching. You may request deletion of your data at any time via Profile > Settings > Delete Account. Data is erased within 30 days.
15. Cookies & Tracking
GigMe uses cookies to improve performance and personalize content. You can manage preferences in Settings > Cookie Preferences. Certain essential cookies cannot be disabled. Marketing cookies require explicit CASL-compliant consent.
16. Intellectual Property
The GigMe name, logo, design, and all associated content are the exclusive property of GigMe Staff Operations, protected by Canadian and international intellectual property laws. You may not copy, reproduce, or create derivative works from any GigMe content without prior written permission. Any feedback or suggestions you provide may be used by GigMe without compensation or attribution.
17. Disclaimer of Warranties
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. GIGME STAFF OPERATIONS MAKES NO WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY GIG WORKER WILL COMPLETE A GIG OR MEET ANY STANDARD, OR THAT ANY HOST WILL PAY OR BEHAVE APPROPRIATELY. USE OF THE PLATFORM IS ENTIRELY AT YOUR OWN RISK.
18. Limitation of Liability
GigMe Staff Operations is expressly NOT responsible for: any delay, late arrival, no-show, or cancellation by any user; any physical injury, property damage, loss, theft, or accident at any gig; the conduct, performance, quality, suitability, or legality of services by any user; disputes between users; platform downtime or data loss; actions of third-party services including Stripe or mapping providers; any indirect, incidental, special, consequential, or punitive damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GIGME STAFF OPERATIONS' TOTAL LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY THAT USER TO GIGME IN THE 12 MONTHS PRIOR TO THE CLAIM.
19. Provincial Labour Law Notice
Gig workers on the GigMe Staff Operations platform are engaged as independent contractors, not employees. As independent contractors, they are not entitled to employment standards protections such as minimum wage guarantees, overtime pay, vacation pay, or termination notice under applicable provincial legislation including the BC Employment Standards Act, Ontario Employment Standards Act, or Alberta Employment Standards Code. GigMe Staff Operations makes no representation regarding the employment status of any worker. Workers are encouraged to seek independent legal advice if they have questions about their classification.
20. Account Termination
GigMe may suspend or permanently delete accounts that violate these Terms, engage in fraud, or provide false information. Users may delete their own accounts via Profile > Settings > Delete Account by typing "DELETE" to confirm. Data erased within 30 days. GigMe is not liable for any loss resulting from account termination.
21. Changes to Terms
GigMe reserves the right to update these Terms at any time. Users will be notified via in-app notification. Continued use constitutes acceptance. If you disagree, you must stop using the Platform.
22. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the province in which the host venue is located, excluding Quebec. Where no specific province applies, the laws of British Columbia shall govern. All disputes shall be subject to the exclusive jurisdiction of the courts of the applicable province.
23. Contact
GigMe Staff Operations — support@gigme.ca — gigme.ca
24. Referral Program
GigMe operates a referral program that allows eligible users to earn rewards by inviting others to join the platform.
Gig Worker Referrals: A registered Gig Worker may share their unique referral code with individuals who have not previously registered on GigMe. When a new Gig Worker signs up using a valid referral code and successfully completes their first paid gig (as confirmed by both the Gig Worker and the Host), the referral is marked as qualified. The referring Gig Worker will receive a cash reward of CAD $20.00 via Stripe transfer, credited no earlier than thirty (30) days after the date of qualification. Total referral rewards paid to a single referring Gig Worker are capped at CAD $200.00 lifetime; once this cap is reached, further qualifying referrals will not generate additional cash rewards. GigMe reserves the right to withhold or reverse the reward if the qualifying gig is subsequently disputed, cancelled, or found to be in violation of these Terms.
Host Referrals: A registered Host may share their unique referral code with individuals who have not previously registered on GigMe as a Host. When a new Host signs up using a valid referral code and completes their first confirmed booking with a successful payment, the referral is marked as qualified. The referring Host will receive a 20% discount applied to the service fee on their next eligible booking. This discount is applied automatically and cannot be exchanged for cash or transferred to another account.
General Conditions: Referral codes are non-transferable and may only be used once per new user. Self-referrals (using one's own code) are not permitted and will be automatically rejected. GigMe applies a lifetime cap of CAD $200.00 in referral rewards per referring user, and may flag or reject referrals that show signs of abuse, including matching account details or shared signup activity between referrer and referee. GigMe reserves the right to modify, suspend, or terminate the referral program at any time without prior notice. Abuse of the referral program, including but not limited to creating fraudulent accounts, will result in disqualification of all associated rewards and may lead to account suspension.
25. Dispute Resolution
In the event of a dispute arising from or related to these Terms or your use of the GigMe platform, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If negotiation fails, the parties agree to attempt mediation before pursuing any other remedy. Arbitration is available as a voluntary option if both parties mutually agree in writing. Nothing in this section prevents either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction in British Columbia. These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.
26. Workers' Compensation
Depending on the province in which a Gig Worker performs services, provincial workers' compensation legislation may apply notwithstanding a Gig Worker's status as an independent contractor. Gig Workers are responsible for determining whether they are required to maintain their own workers' compensation or occupational accident insurance, or whether coverage is mandated through their applicable provincial workers' compensation board, and are encouraged to confirm their obligations directly with that board (for example, WorkSafeBC in British Columbia). GigMe does not represent or warrant that any Gig Worker is or is not covered by provincial workers' compensation insurance.
27. Insurance
Gig Workers are solely responsible for obtaining and maintaining any insurance coverage required by law or advisable given the nature of the Contracted Services they perform, including general liability insurance where applicable. GigMe does not provide insurance coverage for Gig Workers' acts, omissions, or property, except as may be separately and expressly stated on the Platform. Hosts are responsible for maintaining adequate insurance for their own venue and event.
28. Equipment and Expenses
Gig Workers are responsible for providing their own tools, equipment, and attire necessary to perform the Contracted Services, unless otherwise specified by the Host in the gig posting, and bear all expenses associated with providing the Contracted Services, including transportation to and from the event location.
29. Electronic Communications and Marketing
By creating an account, you consent to receive electronic messages from GigMe, including transactional messages (booking confirmations, payment notifications) and, where you have not opted out, promotional and marketing messages, in accordance with Canada's Anti-Spam Legislation (CASL). You may withdraw consent to promotional messages at any time using the unsubscribe mechanism provided in each message or through your account settings, without affecting your ability to receive transactional messages necessary for use of the Platform.
30. Electronic Acceptance
By clicking 'I Agree,' creating an account, or otherwise using the Platform, you consent to enter into this Agreement electronically. Your electronic acceptance has the same legal force and effect as a handwritten signature.
31. Platform Payment Disputes
If GigMe fails to remit payment owed to a Gig Worker in a timely manner, the Gig Worker must first notify GigMe in writing at support@gigme.ca and provide GigMe a reasonable opportunity (not less than 10 business days) to correct the failure before pursuing any other remedy.
32. Third-Party Services
The Platform relies on third-party service providers, including payment processing (Stripe), cloud infrastructure, and mapping services. GigMe is not responsible for outages, errors, or failures caused by these third-party providers, though GigMe will make reasonable efforts to notify Users of known service disruptions.
33. General Provisions
Entire Agreement. These Terms, together with the Privacy Policy and any documents expressly incorporated by reference, constitute the entire agreement between you and GigMe regarding the Platform, and supersede any prior agreements. Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. No Waiver. GigMe's failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. Assignment. GigMe may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign these Terms without GigMe's prior written consent. Notices. GigMe may provide notices to you via email, push notification, or posting on the Platform. Notices to GigMe should be sent to support@gigme.ca.
34. Ratings and Reviews
Following the completion of a gig, both Hosts and Gig Workers may be invited to submit a rating and written review of their experience. By submitting a rating or review, you agree to the following:
(a) Accuracy: All reviews must be honest, accurate, and based on your genuine first-hand experience.
(b) Respectful Conduct: Reviews must not contain profanity, hate speech, discriminatory language, harassment, threats, or personally identifying information about any individual. GigMe maintains a zero-tolerance policy for abusive or aggressive language in reviews.
(c) Accountability: You are solely responsible for the content of any review you submit. GigMe reserves the right to remove any review that violates these Terms without prior notice.
(d) No Manipulation: You must not offer or accept any incentive in exchange for a review. Ratings manipulation is grounds for immediate account suspension.
(e) Disputes: If you believe a review submitted about you is false, defamatory, or in violation of these Terms, you may report it to GigMe at support@gigme.ca for review. GigMe will investigate and may remove reviews at its sole discretion but is under no obligation to do so.
GigMe does not verify the accuracy of reviews and is not liable for any content submitted by users.
